We are thrilled to share some fantastic news with our valued customers. In July 2023, TSC Signs underwent an ISO 9001:2015 recertification audit and more recently in July this year a surveillance audit. We are proud to announce that we successfully passed both audits with flying colors, receiving no non-conformances or observations.

What is ISO 9001:2015?

For those who may not be familiar, ISO 9001:2015 is an international standard that sets out the criteria for a quality management system (QMS). Organisations use the standard to demonstrate their ability to consistently provide products and services that meet customer and regulatory requirements and to enhance customer satisfaction through the effective application of the system. This includes processes for continuous improvement and assurance of conformity to customer and applicable statutory and regulatory requirements.

The Importance of Recertification and Surveillance Audits

Maintaining our ISO 9001:2015 certification is a testament to our commitment to quality and continuous improvement. The recertification audit, which occurs every three years, is a comprehensive review of our entire quality management system. It ensures that we continue to meet the high standards required by ISO 9001:2015. The surveillance audit, conducted annually, reviews specific elements of our QMS to ensure ongoing compliance and to verify that we are effectively implementing the system.

Highlights of Our Audit Results

  • No Non-Conformances: Our QMS met all the requirements of the ISO 9001:2015 standard with no areas of non-compliance. This is a remarkable achievement and speaks volumes about the robustness of our systems and processes.
  • No Observations: The auditors did not identify any observations, which means there were no areas that required further improvement. This indicates that our practices are not just compliant, but exemplary.

What This Means for You

Our successful recertification and surveillance audits underscore our dedication to quality and excellence. For our clients and partners, this translates to:

  • Consistent Quality: You can continue to expect the highest quality in our products and services, as our systems are designed to ensure reliability and consistency.
  • Customer Satisfaction: Our focus on meeting customer needs and expectations means we are always striving to improve your experience with us.
  • Trust and Confidence: Our adherence to internationally recognised standards provides you with the assurance that we operate with integrity, accountability and a commitment to continuous improvement.

Looking Ahead

We are not resting on our laurels. Continuous improvement is at the heart of ISO 9001:2015 and it is central to our business philosophy. We will keep striving to enhance our processes, exceed customer expectations and uphold the highest standards of quality in everything we do.

We would like to extend our heartfelt thanks to our dedicated team, whose hard work and commitment made this achievement possible. We also appreciate our customers for their continued trust and support.

Thank you for being a part of our journey towards excellence. Here’s to many more years of quality and success!

Feel free to reach out to us if you have any questions about our quality management system or how it benefits you. We are always here to help and look forward to continuing to serve you.